Privacy Policy

Cole Insure, LLC (“Cole Insure,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through coleinsure.com (the “Site”) and through our calls and messages, how we use and share it, and the choices you have. By using the Site or contacting us, you agree to this Policy.

1. Information We Collect

• Information you provide: name, phone number, email address, ZIP code, date of birth or age, and any details you share when you fill out a form, book an appointment, call, or text us.
• Call and message content: the content of calls and text messages, including call recordings and transcripts, and records of your interactions with our automated or AI-powered voice and messaging systems.
• Information collected automatically: IP address, browser type, device information, pages viewed, and how you interact with the Site, collected through cookies and similar technologies.
• Tracking technologies: tools such as the Meta (Facebook) Pixel and Conversions API and Google services that help us measure traffic and advertising.

2. How We Use Your Information

• To respond to your inquiries and provide insurance guidance, quotes, and enrollment assistance.
• To contact you by phone, email, and text, including through automated systems and AI-assisted or AI voice technology (with your consent), for marketing and servicing.
• To operate, train, and improve our communications systems, including AI tools, using call recordings, transcripts, and message content.
• To operate, improve, and secure the Site and our advertising.
• To comply with legal and regulatory obligations, including Medicare marketing, call-recording, and recordkeeping requirements.

3. How We Share Your Information

We do not sell your personal information for money. We may share it with:

• Insurance carriers and their representatives, to provide quotes and process enrollments you request.
• Service providers that support our business — including our CRM and scheduling platform, telephony/SMS providers, AI dialing and messaging vendors, and analytics/advertising partners — under agreements that limit their use of the data.
• Legal and regulatory authorities when required by law or to protect our rights.

4. Calls, Texts, Autodialer & AI Voice (TCPA)

By providing your phone number, you consent to receive calls and text messages from Cole Insure, LLC and its licensed agents at the number provided, including messages and calls placed using an automatic telephone dialing system (autodialer) and/or an artificial, prerecorded, or AI-generated voice, and interactions in which you may speak with an automated or AI voice agent rather than a live person. This includes marketing contact. Consent is not a condition of purchase. Message and data rates may apply and message frequency may vary. You may opt out of texts at any time by replying STOP, get help by replying HELP, and opt out of emails using the unsubscribe link.

5. Call Recording

Calls to and from Cole Insure, LLC may be monitored and recorded for quality, training, and compliance, including the recording and retention of Medicare-related sales calls as required by federal rules. By continuing a call, you consent to recording.

6. Cookies and Tracking

We use cookies and similar technologies to operate the Site, remember preferences, and measure performance and advertising. You can control cookies through your browser settings; disabling them may affect how the Site works. We also use the Meta Pixel/Conversions API and Google tools, which may set their own cookies and identifiers subject to those companies’ privacy policies.

7. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to opt out of certain processing or targeted advertising. To make a request, contact us using the information below. You may also opt out of marketing calls, texts, and emails at any time. We will not discriminate against you for exercising your rights.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information, call recordings, and message records for as long as needed to provide our services, comply with legal and Medicare recordkeeping obligations, resolve disputes, and enforce our agreements.

10. Children’s Privacy

The Site is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children.

11. Third-Party Links

The Site may link to third-party websites and tools. We are not responsible for their privacy practices. Please review their policies before providing information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted with an updated “Last updated” date.

13. Contact Us

Cole Insure, LLC
5748 N Broadway, Kansas City, MO 64118
Phone: (816) 307-6165
Email: [email protected]